Legal

Terms of Service

Last updated: January 2025

1. Agreement

These Terms govern your access to and use of SkyLens (the "Service"). By creating an account you agree to these Terms on behalf of yourself and, if applicable, the business you represent (together, "Customer", "you").

2. Your account

You are responsible for all activity that happens under your account, including the activity of users you invite. You agree to provide accurate information and to keep your credentials confidential. You must notify us promptly if you suspect unauthorized access.

3. Acceptable use

You agree not to use SkyLens to: (a) violate any law; (b) infringe intellectual property or privacy rights; (c) upload malicious code or attempt to probe, scan, or test the security of the Service without prior written authorization; (d) reverse engineer or resell the Service; or (e) interfere with other customers' use.

4. Customer data

You retain all rights in the data you upload ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service. We do not sell Customer Data. Enterprise customers may execute our Data Processing Addendum at /legal/dpa.

5. Fees & trial

Paid plans begin after your 5-day free trial unless you cancel. Fees are billed in advance on a monthly cycle via Stripe. You can cancel any time from your account settings; we do not issue prorated refunds for partial months.

6. Service levels

We target 99.5% monthly availability on standard plans and 99.9% on Enterprise. Scheduled maintenance is excluded. Enterprise SLAs and remedies are defined in the Order Form.

7. Termination

Either party may terminate for material breach not cured within 30 days of written notice. On termination we will retain Customer Data for 30 days to allow export, then delete it in the ordinary course of operations.

8. Warranties & disclaimers

We warrant that the Service will perform materially as documented. EXCEPT FOR THE FOREGOING, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Limitation of liability

EXCEPT FOR CONFIDENTIALITY, INDEMNIFICATION, OR CUSTOMER'S PAYMENT OBLIGATIONS, EACH PARTY'S AGGREGATE LIABILITY IS LIMITED TO AMOUNTS PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM. NEITHER PARTY IS LIABLE FOR CONSEQUENTIAL DAMAGES.

10. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Wilmington, Delaware.

11. Changes

We may update these Terms from time to time. Material changes will be announced at least 30 days in advance via email or in-product notice.

12. Contact

Questions about these Terms? Contact us.